Guide

The Reader-First Newsroom: A Guide to Audience Engagement for Modern Journalists | Knight x LMA BloomLab Link toThe Reader-First Newsroom: A Guide to Audience Engagement for Modern Journalists | Knight x LMA BloomLab

Eight tips for hosting a successful, inclusive listening session | American Press Institute Link toEight tips for hosting a successful, inclusive listening session | American Press Institute

The Beyond Print Toolkit Link toThe Beyond Print Toolkit

Across the United States local newspapers — from metro dailies to alt-weeklies and community publications — are making changes to…

Beyond Print Toolkit: Public communications Link toBeyond Print Toolkit: Public communications

When it comes to reducing your organization’s print frequency, former Atlanta Journal-Constitution Senior Director of Strategy and Innovation Rodney Gibbs…

Beyond Print Toolkit: Internal communications Link toBeyond Print Toolkit: Internal communications

Just as important as keeping your subscribers in the loop is keeping your staff up-to-date. Print reduction is a big…

Beyond Print Toolkit: Advertiser communications Link toBeyond Print Toolkit: Advertiser communications

While it’s true that print readership is generally declining, many organizations are still heavily reliant on print revenue, especially from…

Beyond Print Toolkit: Call centers and scripts Link toBeyond Print Toolkit: Call centers and scripts

In today's media landscape, news organizations’ customer service operations must be acutely aware of cultural and market-specific nuances. With the…

Beyond Print Toolkit: Customer service representative capabilities Link toBeyond Print Toolkit: Customer service representative capabilities

Aligning customer service with marketing efforts and prioritizing digital literacy within customer service teams are essential strategies for local publishers.…