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Across the United States local newspapers — from metro dailies to alt-weeklies and community publications — are making changes to…
When it comes to reducing your organization’s print frequency, former Atlanta Journal-Constitution Senior Director of Strategy and Innovation Rodney Gibbs…
Just as important as keeping your subscribers in the loop is keeping your staff up-to-date. Print reduction is a big…
While it’s true that print readership is generally declining, many organizations are still heavily reliant on print revenue, especially from…
In today's media landscape, news organizations’ customer service operations must be acutely aware of cultural and market-specific nuances. With the…
Aligning customer service with marketing efforts and prioritizing digital literacy within customer service teams are essential strategies for local publishers.…
In today’s media landscape, news organization customer service operations must keep up to date with technological advancements, particularly when it…
Think of your news products as if they were your house. If you were inviting thousands of people over to…
A website may not seem like anything new or innovative for a publisher these days, but digital transformation strategies often…
